Cluster page — primary care pharmacy
KPIs and performance monitoring
Clinical KPIs
Four clinical KPIs every PCN should track monthly
SMRs completed
Against PCN DES population target. Benchmark: 120+ per WTE per year.
High-risk drug compliance
DMARDs, lithium, amiodarone, methotrexate within NICE/BNF intervals. Benchmark: >95%.
Discharge reconciliation <7d
Proportion of discharges reconciled within 7 days. Benchmark: >90%.
Prescribing safety alerts closed
MHRA / ICB / national alerts closed within ICB-required timelines. Benchmark: 100%.
Operational & compliance KPIs
Six further KPIs that protect ARRS reimbursement
Utilisation
Clinical time as % of contracted hours. Benchmark: >85% (excluding CPD and supervision).
DNA rate
Pharmacist clinic DNA rate. Benchmark: <10% with active recall.
Cover days lost
Days where a vacant chair is uncovered. Benchmark: 0 with managed-service cover.
Supervision currency
Date of last supervision session within last 14 days. Benchmark: 100%.
Scope of practice currency
Last reviewed within 6 months. Benchmark: 100%.
ARRS claim accuracy
First-submission accuracy. Benchmark: >95%.
Frequently asked questions
KPIs & performance — FAQs
How many KPIs should a PCN track per pharmacist?+
Keep it tight: 4 clinical, 3 operational, 3 compliance. More than ~10 KPIs and the Clinical Director stops looking. The set below is what BCS reports as standard.
Who owns clinical pharmacist KPI reporting in a PCN?+
The Clinical Director is accountable; the PCN manager usually runs the report; the lead pharmacist (or managed-service provider) supplies the data. ICBs increasingly mandate a quarterly submission.
What KPIs does the ICB care about?+
SMR delivery against DES target, prescribing safety alert closure rate, high-risk drug monitoring compliance, prescribing cost trend versus peer median, care home review coverage, and ARRS claim accuracy.
Talk to our Service Development team
30-minute discovery call. We'll show you how BCS maps to your PCN's specific priorities.