Service
PCN Management & Quality Assurance.
What our PCN management team does
The bridge between your practice and our clinical structure.
Practice & PCN relationship management
Regular meetings with GP practices and Clinical Directors to review delivery, understand evolving demands and align our pharmacists to your priorities. Feedback is actioned through structured improvement plans.
Pharmacist workload management
Ongoing review of pharmacist workloads to ensure clinical activity matches the needs of each practice. Gaps in capacity, skills or task allocation are addressed swiftly.
Significant event analysis
When errors or concerns arise, our PCN Manager leads a thorough review — root cause, face-to-face pharmacist meeting, transparent practice feedback and a clear recovery and development plan.
Quarterly & annual reporting
Every BCS practice receives a quarterly quantitative report powered by our SNOMED-coded dashboard, plus an annual qualitative review against national, local and BCS clinical standards.
Pharmacist appraisals
Our PCN Manager conducts weekly pharmacist appraisals — reviewing performance, identifying development needs and agreeing structured improvement plans where required.
Service improvement & projects
We actively look for ways to improve services — combining performance data, practice feedback and our T&D and Practice Support teams to design and deliver targeted improvement programmes.
Clinical delivery
What our pharmacists deliver for your practice.
- Medication reviews (note-based and telephone)
- Long-term condition reviews
- Medicines reauthorisations including eRD management
- Letter & discharge reconciliation
- Repeat prescription management
- Patient queries & consultations
- Reception, admin & GP query support
- QOF support
- CQC support
- Local and national project support (IIF, DES, BeCCoR)
Our QA process
How we ensure quality across every practice.
1 · Onboarding & practice meeting
Before a pharmacist starts, we meet with your practice to understand your expectations. This feeds directly into induction planning and onboarding reflections.
2 · Active monitoring
Weekly check-ins, pharmacist appraisals and real-time dashboard tracking ensure performance is visible from day one. Our SNOMED-coded activity dashboard tracks volume and quality by pharmacist and by workstream.
3 · Practice feedback loop
Monthly-to-quarterly practice meetings gather feedback that is actioned across our team. Concerns are escalated through a clear internal pathway within a defined timeframe.
4 · Quarterly reports & annual reviews
Every practice receives a detailed quarterly report. Our Practice Support team conducts annual qualitative reviews against national, local and BCS clinical standards.
Underperformance
Structured. Transparent. Accountable.
When a clinical concern or performance issue arises, our PCN Manager reviews it immediately with the wider management team. Where possible, we meet the pharmacist face-to-face at our hub to understand the reasoning behind the concern before any action is taken.
We then build a structured Personal Development Plan (PDP), reviewed weekly, with clear milestones. Throughout this period we keep the practice fully informed — providing regular updates and reassurance the issue is being managed transparently.
Once resolved, findings are documented and fed back into our appraisal and training systems, ensuring the same issue is prevented across the wider team. Every concern makes us better.
Consistency across 40+ PCNs
Same standards. Every practice. Every time.
Uniform approach
A standardised framework for clinical delivery, reporting and quality review across every practice — with the flexibility to tailor where local needs demand it.
Integrated support teams
PCN Management, Training & Development and Practice Support operate as one — sharing information, escalating concerns and building plans together.
Clear escalation pathway
Every issue has a home. Our Senior Development Team (SDT) provides a clearly defined escalation route, ensuring concerns are handled by the right person within the right timeframe.
Upskilled management
Our management team is actively trained in PCN service delivery frameworks — so they understand the pressures your network faces and respond with genuine expertise, not generic solutions.
Want to see what this looks like for your PCN?
Book a call with our PCN Manager and get a tailored plan for your network within 5 working days.
What our clients say
Trusted by PCNs and GP partners.
"Leigh Primary Care Network has been working in close partnership with Bespoke Clinical Services for over 3 years. Our PCN has 13 pharmacists contracted with them across all our practices. During this period, we have found them to be very responsive to our needs, engaging and innovative with their ideas in supporting us. It has been a very productive collaboration, and we hope this will continue long into the future."
"For the past three years we have worked with BCS at our busy inner city practice in one of Manchester's most deprived areas, serving a population of 13,500. We used our ARRS funding to bring in three full time pharmacists through BCS. The focus from the start was patient safety, effective medication reviews and reconciliation, and support with CQC requirements. Their team has made a clear difference — reducing the workload for our clinicians while improving the patient experience. They have taken time to understand our practice needs, building a bespoke model rather than a standard package. We would not now consider running our practice without their ongoing input and experience."
Related reading: Our QA process · Analytics dashboard · Training & Development