Pharmacy Care Navigation Support

Pharmacy Care Navigation Support .

Pharmacy-side care navigation — triaging patients into the right pharmacist, GP or community service first time, and reducing avoidable GP appointments. Delivered nationally from the BCS Halifax (Yorkshire) and Chiswick (London) hubs — the only UK dual-hub clinical pharmacy provider.

Talk to us How we start

What you get

What this looks like in practice.

Triage protocol per practice
Pharmacist-first pathways
Community pharmacy referral
Self-care signposting
Monthly diversion report

Also known as.

This service is often referred to as Care Navigation, Patient Access pharmacy, Digital Triage pharmacy. BCS delivers it as one canonical, ARRS-compliant managed service.

Why BCS

Built for primary care, at scale.

2 hubs

Halifax + Chiswick — unique to BCS

4–6 wks

Typical mobilisation

100%

Supervision evidenced

Monthly

QA-checked reporting

Frequently asked questions — Pharmacy Care Navigation Support.

Does this reduce GP appointment demand?+

Yes — typical pharmacy care navigation programmes divert 8–15% of demand from GP appointments inside the first quarter.

Talk to our Service Development team

30-minute discovery call. We'll show you how BCS maps to your PCN's specific priorities.

Book a discovery call

By area

Pharmacy Care Navigation Support in your area.

Local landing pages for pharmacy care navigation are live for every town and borough in BCS coverage.

All BCS locations →Coverage map →