Pharmacy Care Navigation Support · Liverpool

Pharmacy Care Navigation Support in Liverpool.

Pharmacy-side care navigation — triaging patients into the right pharmacist, GP or community service first time, and reducing avoidable GP appointments. Delivered to Liverpool PCNs and GP practices from the BCS Halifax (West Yorkshire) hub, with paired cover from our Chiswick (West London) hub — the only UK dual-hub clinical pharmacy model.

Talk to us about Liverpool How we start

Liverpool · local context

Liverpool PCNs sit within NHS Cheshire and Merseyside ICB.

Liverpool PCNs work with Liverpool University Hospitals on discharge reconciliation and cover England's highest-deprivation core city — pharmacist programmes focus on CVD, COPD and severe mental illness physical health.

For pharmacy care navigation specifically, the Liverpool pathway typically integrates with Liverpool University Hospitals (Royal and Aintree). BCS standardises the cross-organisation workflow into a single hub-supervised process.

What you get

What pharmacy care navigation in Liverpool actually looks like.

Triage protocol per practice
Pharmacist-first pathways
Community pharmacy referral
Self-care signposting
Monthly diversion report

Dual-hub delivery

The only UK provider with a Yorkshire + London hub.

Every pharmacy care navigation placement in Liverpool is mobilised from one of our two clinical hubs — Halifax (West Yorkshire) as the lead and Chiswick (West London) as paired cover. The dual-hub model is unique to BCS: same SOPs, same supervision, same-week cross-cover.

Lead delivery from the BCS Halifax (West Yorkshire) hub
Paired cover from BCS Chiswick (West London)
Same-week sickness, leave and maternity cover
ARRS-compliant, GPhC-registered workforce
One SLA, one report, one escalation point

Liverpool · what good looks like

Typical first-year markers.

4–6 wks

Mobilisation in Liverpool

2 hubs

Halifax + Chiswick — unique to BCS

100%

Supervision evidenced for audit

Monthly

QA-checked outcomes report

Why Liverpool PCNs choose BCS for pharmacy care navigation.

Solo recruitment for pharmacy care navigation in Liverpool leaves a network exposed to sickness, maternity and retention risk, and rarely meets the supervision standard ICBs now ask for. BCS removes all of that — pharmacists are part of a clinical team, supervision is built in, and continuity is guaranteed by the Halifax (West Yorkshire)/Chiswick (West London) dual-hub.

Frequently asked questions — Pharmacy Care Navigation Support in Liverpool.

Does this reduce GP appointment demand?+

Yes — typical pharmacy care navigation programmes divert 8–15% of demand from GP appointments inside the first quarter.

Does BCS already deliver pharmacy care navigation in Liverpool?+

BCS supports PCNs across North West from our Halifax (West Yorkshire) hub with paired cover from Chiswick (West London), and is actively delivering or available to mobilise pharmacy care navigation in Liverpool. Get in touch and we'll confirm current capacity.

How quickly can BCS mobilise pharmacy care navigation in Liverpool?+

In most cases inside 4–6 weeks of contract sign-off, with HSCN-secured remote prescribing back-up available sooner where capacity is urgent.

Talk to our Service Development team

30-minute discovery call. We'll show you how BCS maps to your PCN's specific priorities.

Book a discovery call

Nearby PCN areas

Pharmacy Care Navigation Support elsewhere in Cheshire and Merseyside.

Pharmacy Care Navigation Support — national page →All BCS in Liverpool →