BCS

Pharmacy Care Navigation Support · St Austell

Pharmacy Care Navigation Support in St Austell.

Pharmacy-side care navigation — triaging patients into the right pharmacist, GP or community service first time, and reducing avoidable GP appointments. Delivered to St Austell PCNs and GP practices from the BCS Chiswick (West London) hub, with paired cover from our Halifax (West Yorkshire) hub — the only UK dual-hub clinical pharmacy model.
Talk to us about St Austell How we start

St Austell · local context

St Austell PCNs sit within the local South West ICB (Devon, Cornwall, Dorset, Somerset, Gloucestershire, or Bristol, North Somerset and South Gloucestershire).

St Austell PCNs cover a large rural-tilted catchment, so face-to-face pharmacist time is sequenced around branch sites and care homes — HSCN-secured remote prescribing closes the gap.

What you get

What pharmacy care navigation in St Austell actually looks like.

  • Triage protocol per practice
  • Pharmacist-first pathways
  • Community pharmacy referral
  • Self-care signposting
  • Monthly diversion report

Dual-hub delivery

The only UK provider with a Yorkshire + London hub.

Every pharmacy care navigation placement in St Austell is mobilised from one of our two clinical hubs — Chiswick (West London) as the lead and Halifax (West Yorkshire) as paired cover. The dual-hub model is unique to BCS: same SOPs, same supervision, same-week cross-cover.

  • Lead delivery from the BCS Chiswick (West London) hub
  • Paired cover from BCS Halifax (West Yorkshire)
  • Same-week sickness, leave and maternity cover
  • ARRS-compliant, GPhC-registered workforce
  • One SLA, one report, one escalation point

St Austell · what good looks like

Typical first-year markers.

4–6 wks
Mobilisation in St Austell
2 hubs
Halifax + Chiswick — unique to BCS
100%
Supervision evidenced for audit
Monthly
QA-checked outcomes report

Why St Austell PCNs choose BCS for pharmacy care navigation.

Solo recruitment for pharmacy care navigation in St Austell leaves a network exposed to sickness, maternity and retention risk, and rarely meets the supervision standard ICBs now ask for. BCS removes all of that — pharmacists are part of a clinical team, supervision is built in, and continuity is guaranteed by the Chiswick (West London)/Halifax (West Yorkshire) dual-hub.

Frequently asked questions — Pharmacy Care Navigation Support in St Austell.

Does this reduce GP appointment demand?+

Yes — typical pharmacy care navigation programmes divert 8–15% of demand from GP appointments inside the first quarter.

Does BCS already deliver pharmacy care navigation in St Austell?+

BCS supports PCNs across South West from our Chiswick (West London) hub with paired cover from Halifax (West Yorkshire), and is actively delivering or available to mobilise pharmacy care navigation in St Austell. Get in touch and we'll confirm current capacity.

How quickly can BCS mobilise pharmacy care navigation in St Austell?+

In most cases inside 4–6 weeks of contract sign-off, with HSCN-secured remote prescribing back-up available sooner where capacity is urgent.

Talk to our Service Development team

30-minute discovery call. We'll show you how BCS maps to your PCN's specific priorities.

Book a discovery call

Nearby PCN areas

Pharmacy Care Navigation Support elsewhere in Cornwall and the Isles of Scilly.

Pharmacy Care Navigation Support — national page →All BCS in St Austell →